FAQs

Please read our frequently asked questions.

Your answer may already be here.

What are my payment options?

We accept payment via credit card and bank transfer to our bank account.

All credit card payments are processed by via Stripe's super secure Payment System.

How long will my order take?

IMPORTANT: We are on holiday over August seeking new good creations. This means we will not be able to process your order until October 2017.

If you've already placed an order and can't wait until October please email us at care4me@goodcreations.nz with your order details and we will refund you.  Otherwise, thank you for waiting.

Your order will be dispatched within 10 working days of ordering. Delivery time depends on where you live, see "How much does shipping cost?" for more on this.

Why does it take up to 10 days?

We always aim to dispatch your order as quickly as possible, but the time it takes varies depending on whether we need it sent to us from our trusted supplier or not. This is particularly the case with made-to-order goods and with many of our artisan products. NB| To provide you with a wide range of products from large and small providers, all at competitive prices, we do not hold all items in our warehouse.

What if my order is urgent?

Can’t wait?
If you need urgent, express & tracked shipping via courier email us before purchasing care4me@goodcreations.nz, with your request and we’ll do our best to sort it for you.
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How is my order shipped?

All orders are processed and shipped via NZ Post at the rates disclosed below.

Where do you ship to?

We ship to any international postal address. See "how much does shipping cost?" for details.

How much does shipping cost?

FREE SHIPPING TO NEW ZEALAND
We offer FREE SHIPPING via track and trace on standard sized items to all New Zealand addresses. Oversized items may incur an additional cost but we'll let you know this before you check out. Delivery 1-2 business days from dispatch.

TO AUSTRALIA
All Australia $19.99 NZD
No signature on delivery. Tracking available. Delivery 3-10 business days from dispatch.

INTERNATIONAL REST OF THE WORLD
Rest of the World $34.99 NZD

CUSTOMS & DUTIES
Good Creations is not responsible for any local Customs duties or taxes placed on international orders. Prior to making an international purchase, please check with your local postal or Customs authority. We must declare full monetary value of your purchase.

Can I return an item?

Yes you can providing it satisfies our returns policy. For full details of this please read our terms and conditions

How secure is my personal information?

We take your privacy seriously and take all precautions to ensure all reasonable steps to ensure to keep it secure.
We use our third party partner Stripe Secure Payments to handle you credit card payments. Your credit card details are not seen or stored by Good Creations.
For more details please read our Privacy Policy.

Do you save my card details?

No. Absolutely not. Your credit card details are not stored on our servers. The information goes directly from your computer to our payment service provider - Stripe.

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